Privacy policy
How we collect, use and protect your data.
Last updated: July 21, 2025
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the laws that apply, including EU consumer law when you order from the European Union.
1. Data Controller
The operator and data controller of this website is:
POULOU LLC
Address: 3513 Florida St NE, Albuquerque, NM 87110, United States
Phone: +351961019363
Email: contact@cartes-du-monde.com
2. Definitions
- User / Buyer: A natural or legal person who uses the website or places an order via https://cartes-du-monde.com/.
- Personal Data: Any information that directly or indirectly identifies you as an individual (e.g., name, email, address, IP address).
- Processing: Any operation performed on personal data, such as collection, storage, use, or erasure.
3. Legal Basis for Data Processing
We collect and process personal data based on the following legal grounds:
- Contractual necessity (e.g., to fulfill your order)
- Legal obligations (e.g., accounting or tax regulations)
- Your consent (e.g., for direct marketing)
- Legitimate interest (e.g., website security or customer service)
4. What Personal Data We Collect
When you place an order, subscribe to our newsletter, or contact us, we may collect the following data:
- Full name
- Shipping and billing address
- Phone number
- Email address
- Order and payment details
- IP address and device/browser data (via cookies)
We do not collect or store sensitive data such as credit card numbers — all payments are processed securely via third-party payment processors (e.g., Stripe, PayPal).
5. Purpose of Data Use
Your data is used for:
- Processing and fulfilling orders
- Customer communication (e.g., order updates, support)
- Issuing invoices and fulfilling legal obligations
- Sending newsletters (if you opted in)
- Improving website performance and security
6. Data Retention
We store your personal data:
- For as long as necessary to fulfill the purposes mentioned above.
- Accounting and legal documentation (e.g., invoices) is retained for 10 years as required by Lithuanian law.
- Direct marketing data is retained until you unsubscribe or withdraw consent.
7. Data Subject Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Restrict or object to data processing
- Withdraw consent at any time
- Request data portability
- File a complaint with a supervisory authority (State Data Protection Inspectorate in Lithuania)
To exercise your rights, please contact us at: contact@cartes-du-monde.com
We will respond within 30 calendar days.
8. Data Disclosure to Third Parties
We do not sell your data to third parties.
We only share your data with:
- Delivery service providers (e.g., couriers)
- Accounting and payment service providers
- IT and hosting providers who help operate our website
All third parties are contractually obligated to comply with GDPR and ensure data confidentiality.
9. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 16 without parental consent. If we become aware that we have collected data from a minor, we will delete it immediately.
10. Newsletter & Direct Marketing
If you opt-in, we will send you occasional newsletters about updates, special offers, and product information. You may unsubscribe at any time via the link in each email.
Your consent for marketing is optional and not a condition of purchase.
11. Cookie Policy
Our website uses cookies to improve your browsing experience.
What are cookies?
Cookies are small text files stored on your device that help the website remember your actions and preferences.
Types of cookies we use:
- Necessary cookies – enable core functionality like shopping cart and checkout.
- Analytics cookies – help us understand how visitors interact with the website (e.g., via Google Analytics).
- Marketing cookies – used to deliver personalized ads and track effectiveness.
Managing cookies:
You can control or delete cookies via your browser settings. You can also opt out of marketing cookies through cookie banners or browser extensions.
By continuing to use our website, you consent to the use of cookies as described above.
12. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, loss, or destruction. This includes secure server connections (HTTPS), limited access controls, and staff confidentiality agreements.
13. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last updated” date will be revised accordingly.
We recommend reviewing this page regularly to stay informed.
14. Contact
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
POULOU LLC
3513 Florida St NE, Albuquerque, NM 87110, United States
📞 +351961019363
📧 contact@cartes-du-monde.com